An international direct-to-consumer specialty craft retailer is improving warehouse management with cloud-based technology.
Crafter’s Companion, which is headquartered in California and the U.K. and sells its arts and crafts products via multiple channels in more than 40 countries across Europe, Asia, Australia and North and South America, is deploying the cloud-based e-commerce warehouse management solution (WMS) from Descartes Systems Group.
The retailer intends to obtain higher customer satisfaction as a result of faster order processing, and says it has significantly reduced its fulfillment error rate by increasing the accuracy of its existing pick and pack process using barcode-based scanning processes.
Specifically, Crafter’s Companion says it has achieved a 25% increase in fulfilment efficiency with an error rate of less than 1%. Order information is automatically available to be executed via mobile-driven multi-order pick-and-pack strategies, and then fed into Descartes and third-party parcel shipment systems.
“We’re thrilled to be working with Descartes and implementing its e-commerce WMS in our global, 54,000-sq.-ft. distribution center is an important milestone for the business,” said Sara Davies, founder and creative director of Crafter’s Companion. “The software is helping us operate to our full potential, as we continue to service our amazing worldwide community of customers.”
“We’re proud to enable Crafter’s Companion to pursue its global growth strategy with scalable processes and highly accurate fulfilment operations,” said Dirk Haschke, VP & GM, e-commerce at Descartes. “The company’s focus lies on its customers’ satisfaction and by ensuring efficient intralogistics processes, Descartes’ ecommerce WMS helps to fulfill the promises made.”
Founded in 2005 by Sara Davies, Crafter's Companion supplies its products directly to consumers online and through its retail stores, as well as via its trade, wholesale and TV shopping partners.